Helix Moderator

  • Member since Jan 23rd 2018
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  • I have a problem with the download. when I start the game tells me that the version is obsolete
  • Hi i dont know how to post on forum but i have problem starting game. I need help, I have 3 crash zip files for you to check when you can.
  • Hi, ich mal wieder, ständig muss ich das Game neu installieren da Fehler "unbekannte Dateiversion". Und das obwohl weder ein Update gekommen ist noch sonst was geändert wurde. Das ist echt total nervig, vor allem wenn es eine halbe Stunde vorher noch völlig Fehlerfrei lief........jemand ne andere Lösung als neu zu installieren????
  • hi helix . thanks for helping me to download the game . i got one another problem . the game doesnt use the full internet speed and i got mega ultra high ping ^^ . please help me
    • Hi, please check that you're joining the right server. It might be that you'll have to forward the game ports on your router, if it happens after joining the right server
    • can u tell me how to do it plz
    • for the how to, find out the router model that you have and search it on google. it sometimes differs. and these are the ports:
      patch - 20111
      login - 28000
      channel - 28101
      game - 28201

      I'll gladly check afterwards, if they have been forwarded correctly
  • What is this, Helix? upanh.pro/image/yOg1KZ
    • That error usually means that microsoft visual c++ (I guess the 2010 one) isn't installed and causes that error
    • Fix it many time, C++2010, 2012, 2015, 2017... not work
    • can you find that file in your system32 directory?
  • Hi, habe auch das Problem mit nicht startendem Game. Alternativen Download link würde ich daher auch gerne nehmen. Vielen Dank im Vorraus.......

    Achso bei mir ist es die engine.wpg mit 0kb

    Hat sich erledigt, geht wieder juhu
  • Please help me when i start the game after log-in, the banner show up and then nothing happens. Running out of options here.
    • Hi, can you tell me if you have any wpg files that are 0kb big in your game directory in data?
    • yeah 3 of them are in the "data" Folder in the directory. Why?
    • Those files are broken because they don't have the actual size. I'll send you a direct message with the files to replace them
  • hi, i cant start the game because it tells me "the client is outdated". Im happy if you could help me <3.
  • Hi. I can't start the game because it tells me "the client is outdated".
  • Hi. can you send me an alternative link download?
  • Hey ist es vielleicht möglich mir eine Alternativen download link zur Verfügung zu stellen, da ich über euren launcher keine Festplatte auswählen kann und der path auch beim Orginalen rot bleibt und ich nicht auf "Weiter" klicken kann ?
  • Hi, Can you send me an alternative dowload link for the game? When I enter the game a sign appears that says "client not downloaded"
  • Hey my client keeps telling me to reinstall everytime i load the game, idk whats going on but ive been trying for 2 days
  • can you please send me an alternative download link for the game ? . because when i try to download it i get (value cannot be null) and another words ... help me please :(
  • I have the same Error: your client version is outdated. downloading a full client version. this process may take a long time.
    iron sight update patch start failed.
    please uninstall ironsight client and install again.
    I’m also having this problem and have reinstalled the game three times
    • I'll send you a pm
  • Hey Helix sorry to bother but im having an issue with getting the launcher to run the game after all the installation that happends with the launcher and after i usally press start game it just sits at the launcher screen.
    • Is it still trying to patch?
    • no it completes both downloads and then stays at the launcher screen
    • Then please try to reset your internet explorer settings: open internet explorer > internet options > advanced > reset.. > tick the checkbox to delete personal information > reset
  • Hi Helix, sorry for bother.
    I have 2 problems with IS launcher:
    1.- I was like 1 week or a bit less without connecting after the last update if my memory dont fail me (sorry my english). And when im going to connect, this errors appears.... prnt.sc/o173vl
    2.- I delete all the cfg file on the "ini" folder and 2 .cfg files on the main folder to try repair them with the launcher like steam or other games that allow the user repair files, but obviously not happens...
    So, my point with this message is cuz idk how to post on forums, dont know why i got that error on launcher that doesnt allow me to play and if you can send me those files to recover the launcher.

    Thank you in advance.
    • I can send you the full game again just in case but that currently looks like an internet issue from your location. are you able to open any game site of aeriagames?
    • No i can't enter aeriagames.com,
      I can enter here ironsight.aeriagames.com/ but when i hit login the window that pop up to login shows me the same error as the launcher.
      I try with vpn for an region block, i can enter with vpn, but it's not region blocked because i ask a friend if he can enter aeriagames.com and he can,
    • then it sounds like your provider specifically is having issues with the aeriagames servers in germany. Unless they are already aware, I would call them directly about it
    • Thanks! I appreciate your attention and help!
    • you're welcome ^^
  • Hey, tried to download the game but its not extracting files. ive tried to download the launcher several time but it wouldnt launch.
    • I'll send you a pm with an alternative
  • Hey , I asked you for ironsight some months ago. Now I heard about the new update and tried to install it (phoniex update) , it just firstly did not extract , then I enabled some options in explorer. It says your "client version is outdated. downloading a full client version . this may take a long time." Can you please pm with the latest game version ?
  • hello when I install the game from the site the download from the program starts but it stops at 95% how can I solve I tried to re-download it but it gives me the same problem thanks
  • Kann mir jemand helfen, ich habe das spiel nochmal neu gedownloadet aber da steht immer noch das, dass spiel unvollständig ist. Würde mich freuen falls mir jemand helfen könnte. danke schonmal
    • Habe ich geantwortet
  • Hello. I just made an account but I don't seem to be able to make a post. Anyways, I just wanted access to this link: ironsightgame.com/forum/index.…ed-files-issue-fail-to-d/
    so I could install the game, as I am having issues installing the game the normal way and this link seems to offer the solution, yet I keep getting "access denied" when i try to open it.
    • Hi tygriis,
      that forum link is not available anymore and that's why you get that error. I'll send younan alternative download in private message
  • Hello there! I sent two tickets for the suport and even anwser me like always, can u help me?
    • Ho Shinopwn,
      moderators can't help if it's about ticket replies in any way. A reply can be discussed only via the same ticket
  • If you have time
  • Hi, helix can I have the download link to the most recent client it says mine is outdated and I kept downloading it but it wasn't working. Thank you!
  • Hi, helix can I have the download link to the most recent client it says mine is outdated and I kept downloading it but it wasn't working. Thank you!
  • Hi Helix i have the "disconnected from the server" problem how can i fix it ?
    please i wanna fix this problem because i love this game
    • do you get that error on all servers you play on?
    • yes, and BTW i'm from saudi arabia is that the reason behind this problem
    • if it's a connection issue it might but you can try to enable upnp and dmz on your router and then try again
    • It doesn't work , i'm so sick from this problem.
    • Also my friends didn't have this problem , they are from Saudi Arabia
  • Hi helix im having trouble also on the installation after a corruption error i was already reinstalling few times now can you help me
    please
    • sure, I'll send you a private message
    • im having a similar problem everytime I open ironsight I have to sign in again even after I allways click the stay signed in box and then after I sign in it opens for the first 2 seconds then it closes again and I have to restart
    • please check inside your game directory in data for files that are 0 kb big and if this is the case, please write me a direct message
  • I've just registered to this forum and having difficult to understand how to leave my issue in the forum. I see no box where I can type in whatever channel I go. My issue is, after the phoenix update, I'm unable to shot while sprinting. When I do it, the gun seems to be glitching. I'm unable to hipfire instantly when an enemy appears and I'm sprinting.
    • Hi Heerah,
      you can only create or answer on topics when a CM has manually enabled your new created account. Regarding the shooting while sprinting issue, is a known problem that has been mentioned on our last patch notes under "known issues". It will be mentioned in an additional patch note, if the issue got solved
    • I'm glad to hear I'm not the only one getting this issue

      Before phoenix update:
      If you sprint and right click to shot, you will be slowed down then it starts shooting

      After phoenix update:
      If you sprint and right click to shot, it doesn't shot, it keeps on sprinting. The gun glitches. Imagine your sprinting and then suddenly an enemy appears then you right clicked to shot. This is worst nightmare

      I hope this issue will get fixed soon
    • aye, us too ^^
  • Download ironsight downloader thru the official website, after downloading (5gb) and installing the game.

    The ironsight Launcher update patch stops at patch 77 and tells me "Your client version is outdated. Download a full client version. This process may take a long time.", Which i did for like three times now, it still give me outdated client version.

    help me
    • Hi, we apologize for the circumstances but I'll have to ask you to download one more time through the link that I'll provide you in private message. This version is already patched and can be started directly after downloading it