You must remember that this game is still in beta and regardless of any other bad experiences people have had with "beta games", you cannot just assume that every game will put it in a "beta" phase as a cash grab and excuse to not do anything. You are testing a work in progress. It's not finished.
See that's exactly the problem! It's still Beta! AFTER ALL THIS TIME!
It shouldn't be! And the fact that it still is, really just undermines the basic point RobWolfB made even further and far more than it does your point, to be honest.
The developers are obviously more busy bringing out silly charms, to keep selling loot crates rather than fixing fundamental stuff.
If they weren't it wouldn't be a beta version anymore after all this time. Period.