Any plans for in-game reporting?

  • Not saying this game is full of cheaters, but they are a thing.

    As with any free to play game, if action is taken they just make a new account, and with the current reporting system, it takes longer to report someone, than for an actual cheater to make a new email, new account, and get back into the game. Seriously, go over to the support page and see how long it takes you to find the actual ticket system.

    With Steam launch on the distant horizon, the number of actual cheaters will go up exponentially, and most people arent going to go through the headache that is the Glyph ticket system. Sure it cuts out a huge number of would-be reports from someone who things playing well means cheating by having a puzzle to solve to submit a ticket, but it'd also allow so many more people to report those few actual cheaters.

  • Hello Purrple,


    there are plans from wiple game's side to bring back the ingame reporting. It had been removed in the passed because someone could overuse it and cause lag spikes to the affected player. This is an information which they have revealed on their Asian Discord server and we will let you know once we have more details.

    Cheers

  • Do you mean the Asian version? Since they announced in their own discord, it might be possible that they have it in their version already but it was indeed there during the korean time and during the beginning of our beta phase, which as mentioned above, had to be disabled due to a bug.

  • I wouldn't open a ticket if I just assume that some maybe would have the intention to be a potential hacker.
    I open one with a video once I am sure. In-game reports won't really make a change and would only be used for frustration reduction.


    change-my-mind-report.png

  • Game publishers, especially for the F2P part, are tending to the lazy side when it comes to hunting down cheaters.

    In most cases, you have to show proof in form of pictures or video and to go through a ticket system that makes your tax declarations look like Kindergarten.

    In fact, you spend alot more time and work into a report with video-proof than the cheater with creating a new account. That's not the way it should be.


    I made some reports in the past, when i played my first f2p games, but i will never waste my time again that way, just to make the work for the publishers and devs. That's not my job.


    I've seen so many good games go downhill when cheaters flooded the servers. Time will tell if the publisher/devs of IS will do better than most of the f2p competitors ...


  • Game publishers, especially for the F2P part, are tending to the lazy side when it comes to hunting down cheaters.

    In most cases, you have to show proof in form of pictures or video and to go through a ticket system that makes your tax declarations look like Kindergarten.

    In fact, you spend alot more time and work into a report with video-proof than the cheater with creating a new account. That's not the way it should be.

    [...]

    I've seen so many good games go downhill when cheaters flooded the servers. Time will tell if the publisher/devs of IS will do better than most of the f2p competitors ...



    The ban is most likely executed by EAC at the end. EAC saves the data and will ban users for similar hacks in the future. So they also have to spend time changing the code for their hacks. The only differenc between a F2P company and a B2P company is that users can easily create new accounts. The report input is the same.

    And still, I barely see anyone who could be possibly a hacker in Ironsight.

    Oh, and I wouldn't call it lazyness of the support team, they get enought reports each day. Not doing proper reports is lazy.

  • The ban is most likely executed by EAC at the end. EAC saves the data and will ban users for similar hacks in the future. So they also have to spend time changing the code for their hacks. The only differenc between a F2P company and a B2P company is that users can easily create new accounts. The report input is the same.

    And still, I barely see anyone who could be possibly a hacker in Ironsight.

    Oh, and I wouldn't call it lazyness of the support team, they get enought reports each day. Not doing proper reports is lazy.

    Not really. I ve been gaming for a while starting from CS (not CSGO) etc and cheaters ALWAYS have been a problem in any games.

    However BIG companies which provided a paid service did at least have an incentive to protect other players interests. If a guy paid let's say 15-20 euros for an online game then he would be REALLY unhappy to see loads of cheaters in it.

    In order to keep paying customers moar or less happy the companies at least partly investing to a proper anti-cheat system.


    As I already mentioned in other posts, I also play Apex which btw, roflcopter, also F2P *and* uses EAC for anti-cheat.


    The latter i.e. specifically EAC been a laughing stock there since the release. Amongst serious gamers the EAC is considered to be pretty much obsolete and non-efficient. Apex had *massive* amount of haxxors, especially on asian servers, the developers kinda more or less contained the problem by now, but it took them liek 6 months (!!) to bring the levels down to more or less manageable levels. And they had an EAC from the very first release.


    But note that the problem was contained only AFTER the in-game reporting was introduced. It was not from the very begining and the devs did acknowledge later on that in-game reports helped them a lot with identifying unknown cheats.

  • Just because you're not lazy and will write a ticket to report a hacker doesn't mean everyone is. I'm sure that 90% of the people who see a hacker will first look in the game options to try and report the player, after finding out it's impossible to do it in-game, they will inquire how to report and after finding out that the only way it to waste a good 5-10 minutes to write a góddamn ticket, they just won't bother doing it.

    I highly doubt they are getting "enough" reports each day, probably 1-2 per week considering the game has no more than 500 players at peak hours. After all about 80% of the population left the game when they found out nothing is happening with the game and it's not getting any content updates, but only cash shop skins and lootboxes. Of course people would get bored and leave considering this game has been stale for 2 good years and only got 2-3 maps from the Korean version that have existed for over 5 years.

  • Well, we just had a similar incident last weekend. You can't imagine how people stand up together, collecting the evidence and opened a ticket. If there is really a hacker, then the right people do the right thing. If you want to have justice for yourself, because someone was playing weird, just record it and report it. I need 2-3 minutes. Don't know how you scale it up to 5-10 minutes.

    Information is gold. Just saying "he hacks" won't help identifying the third party program. Sure, they can check logs etc. But should they really take 1000s of reports/day in consideration? A video should stay a basic requirement to report someone. Even if you don't see something, some others have trained eyes and can detect hacks better or see if it was a de-sync/lagg.

  • Information is gold. Just saying "he hacks" won't help identifying the third party program. Sure, they can check logs etc. But should they really take 1000s of reports/day in consideration? A video should stay a basic requirement to report someone. Even if you don't see something, some others have trained eyes and can detect hacks better or see if it was a de-sync/lagg.

    That all should be done thru in-game reporting. Video is nice but should not be a requirement. Obviously it is far-fetched to think that EVERY report is to be checked. If one guy receives 2-3 reports on that day, another 10 reports, and the 3rd one 50 reports, it is obvious which one to check first.


    However there is one problem in this game, and a pretty serious one. There's no point in checking from your side, i.e. the one being killed. Desync|lag sometimes may also lead you to believe it was haxx. Only reliable way to check (and record a video if necessary) is to spectate.


    I think this is only possible here in S&D mode. Which means in TDM, StP and RTO modes hackers are much more common than people believe :)


    As for my personal experience, just for the obvious sh*t == I've seen a speed haxx0r (!) and a noob guy who was flying in the skies (titan and mart maps) shooting down everyone. Both such occasions this week alone. Btw both such cases (and that's after a recent client update!) mean only one thing -- the server-side coding is too weak and too much is delegated client-side i.e. can be easily exploited. Speed haxxoring is a fail by game developers, 100% of the time.

  • As for my personal experience, just for the obvious sh*t == I've seen a speed haxx0r (!) and a noob guy who was flying in the skies (titan and mart maps) shooting down everyone. Both such occasions this week alone. Btw both such cases (and that's after a recent client update!) mean only one thing -- the server-side coding is too weak and too much is delegated client-side i.e. can be easily exploited. Speed haxxoring is a fail by game developers, 100% of the time.

    And exactly this guy was reported with video evidence and taken down within 1 business day. And yes, sure, people will find ways to bypass the anticheat. but EAC is also learning and the team too. If you have someone where you are unsure, you can still report the person. The team can judge it then.

  • Submitting a ticket to report someone is still and overly unnecessary process that hasn't been a thing since early 2000's. With how janky this game is, one persons video cant tell much unless the suspect is standing in the middle of the map with a PKP, instantly head tapping everyone who comes into sight, or you're playing the one mode where you can see their POV, if they're on your team. Sure a click click report system in game can be abused, but any support team worth their weight in salt can sift through spam reports with intent on harming a legit player, verse real reports.


    The issue lies in ease of access of reporting, and seeing how the support team doesn't even accept screenshots of the chat window when reporting someone for something chat related, and requires a full screenshot of your window to even bother, the ticket report system is basically tossing a coin in a wishing well. Most players id bet assume this game has no way of reporting people, or simply don't bother if they know about the ticket puzzle reporting system.


    Again, not saying this game is full of cheaters, but in my 2 years of playing, the number of very sketchy players I've run into has gone up exponentially in the last few months, while id bet the number of people who take the time to submit a ticket reporting those sketchy players has pretty much stayed the same, if not gone down. I used to see one or two questionable people a month maybe, now I can see that in a week or less. EasyAnticheat has never been that great, more so in a game that receives updates and attention once every 3-5 months, and being free to play.


    Its not only an issue that affects long-term players, but affects this game surviving. Its no secret the player base has dwindled a lot in the last year, and with the Steam release coming at some point its a major deterrent if you play for a week and see the number of questionable players you can run into right now, whats your incentive to keep playing? Let alone when this game does come to Steam, and that new viability brings a whole new wave of questionable players, with the same disgustingly outdated way of reporting people unchanged, and a complete mystery to newer players.

    The post was edited 1 time, last by Purrple ().

  • Just in case, we can check out the market leader in anti-cheats -- VAC. It is certainly better than EAC.

    If you are coming to steam platform you may as well get the industry leader in anti-cheat technology.


    Now it seems most people here apart from maybe purrple <3 have a lot of misconceptions about anti-cheats in general.

    Regarding VAC consider the following:


    1. VAC bans are non-revocable and it happens it pretty much stays. It also puts non-removable note on your steam profile about bans.

    2. VAC auto-bans thru technical detections. That as usual involves monitoring processes on the system, modifications done to game execs, system dlls etc etc. Exact details as usual are sketchy. Besides the VAC is frequently updated and then the new code is downloaded by the client.

    3. Reports are available and being used in games -- but you are not getting VAC banned based on reports alone.
    4. They operate in waves, this theory is known as "ban waves". Even if a particular cheat has been identified, then don't VAC ban these cheaters immediately. They let them use it for an unknown period, could be a few weeks, and then ban all at once.

    5. However this also can lead to be being shadowbanned or ghosted during that period :)


    EAC should operate more or less in the same way, only thing is that it is the worst in detection rate.